Do you set up and supervise?
Absolutely! Sky High Staff will arrive and set up each item and insure that it is clean and in good working condition before your party starts. We ask that a parking space be available for easy set up and that your backyard or home is ready to host the party. Provide a safe path free of obstacles to your set up location. (Include poop scooping)

What kind of power is required?
All of our Inflatables plug into a standard 110 household outlet. We will supply the cord, and we ask that nothing else be plugged into the outlet we are utilizing. Placement of the Inflatable should be no more than 100ft from that outlet. If you would like to set up at a park or place without an electric outlet within 100 ft, let us know and we can arrange to use a generator for an additional charge.

What type of surface can the item be placed on?
The safest surface is a level grassy area. However, we can set up on concrete, indoor flooring or asphalt. Please specify when ordering which surface we will be setting up on and we will make sure we utilize the proper anchors and recommend the most suitable ride for your event.

How much room do I need?
Please refer to Specifications and ideal set up areas for each Inflatable ride to ensure the most suitable ride is selected. (See Inflatable Rides)

Are they safe?
Yes. Inflatable Rides are set up according to manufacturer’s suggestions and need to be supervised to ensure rules are followed. Some inflatables are covered for weather protection (direct sun & light rain) and some have netting on all four sides to allow for great visibility and air circulation.

Are you insured?
Yes, we are insured. We are also claim free and incident free since we have been in business (1996). A certificate of insurance can be supplied on demand.

Is there a deposit required & Payment options?
A 30% deposit is required to guarantee your reservation. We will collect the balance payment (Check, Cash, Money Order, E-Transfer, Visa or Mastercard) the day of the party when we set up. You can cancel up to 3 weeks prior to your rental date without penalty, after which you can cancel only due to inclement weather

Rain or Inclement Weather Policy
The customer is permitted to cancel due to poor weather conditions. Cancellations can be made within 24 hours of rental start time and up to 3 hours prior to start time. If you fail to cancel, you will lose your security deposit. Our rides and staff will operate in all weather.

Sample Tent Contract (FAQ)

  • Information & Terms: A refundable deposit of 30% and an authorized signature on your proposal will reserve your equipment and date. The balance is due 30 days prior to your event.  
  • Cancellation and Rain Policy: This contract, after signing, is a legal and binding contract. To cancel or reschedule, sufficient notice must be given – at least 30 days prior to start of your event. Cancellation of event with less than 30 days notice forfeits entire deposit. Cancellation after set-up has begun forfeits any refund. Postponement of event with at least 3-week notice may entitle you to use all or part of your deposit towards a timely rescheduled event at our discretion. Any rescheduled event is subject to availability of activities at the time of notification of postponement.
  • Decorations, Lighting and Tent alterations – any damage, stains, burns, remaining twist ties, holes, as a result of any alterations, lighting, securing, or decorations to this structure you will be charged for. A hole cut into a canopy can result in a whole new canopy needed to be purchased, not just patched.
  • Winds and safety – We reserve the right to change install times due to winds and temperatures. Side walls are not recommended in winds in excess of 30 kms. Winds in excess of 60 kms can jeopordize your quests and therefore we reserve the right to decide when and if tents should be erected. Only our crews can install or remove tent walls and windows. We reserve the right to refuse tent set up pending unsafe weather conditions such as excessive winds and weather events. We will not necessarily install tents in temperatures below 10 degrees Celsius – October – May months are very tricky months for tent installs – discuss with your sky high tent planner.  


This tent is made of flame-resistant fabric. It is not fireproof. The fabric will burn if left in continuous contact with a flame source.

  • Weather: Client understands that tent are temporary structures designed to provide limited protection from weather conditions, primarily sun and rain; however there may be situations, particularly those involving strong winds and lightning, in which tents will not provide protection and may even be damaged or blown over. Evacuation of tents to avoid possibly injury is recommended when severe weather threatens the area where the tent is erected. People must leave the tents and not seek shelter in tents during such conditions.
  • Site Preparation: Please be sure your site is ready (i.e. lawns mowed, vehicles out of the way etc.) before the crew arrives. For all tent rentals (not including canopies) client agrees to inform Sky High of the existence of any private underground utilities (i.e. phone or gas lines, septic system, pool pipes, irrigation lines, etc.), or conditions that may interfere with the ability to stake and/or anchor equipment. Client assumes all responsibility for all damage to underground equipment in absence of such notice.  Each tent install is different – depending surface and area. On average every 20 x 20 install can be 1.5 – 2 hrs in duration.
  • On-Call Service: We provide 24-hour on call service to our clients. Additional charges may apply for this service.
  • Cleanup/Preparation For Pickup: All floral arrangements, trash, and decorations of any kind should be removed from tent before scheduled pickup time. Client assumes responsibility for all damages caused by decorations. Please be aware that some decorations can cause a permanent station on the tent, and other rental items. Please ask if you are unsure to avoid the cost of damages. Decorations must not affect the structural integrity of the tent. 

Additional charges may apply if:

  • The site is not ready or accessible when the crew arrives.
  • The tent and rented equipment is not ready for prearranged pickup.
  • Site requires custom tent installation (i.e. on asphalt, decks, immovable obstructions, etc).

Additional charges may apply if:

  • The site is not ready or accessible when the crew arrives.
  • The tent and rented equipment is not ready for prearranged pickup.
  • Site requires custom tent installation (i.e. on asphalt, decks, immovable obstructions, etc).